Refund policy
Refund policy
RETURN / RIGHT OF WITHDRAWAL
In order to be able to return a product, please read this document carefully, which together with the Terms and Conditions form the Contract concluded between you and PIERA, the provisions of which you accept when you purchase Products from the shop.piera.ro website. This document complies with the provisions of OUG 34/2014 regarding consumer rights within the framework of contracts concluded with professionals.
To return a Product, complete the online Return Form at the bottom of the page.
The return is made with a refund of the value of the returned products. We do not have the option of returning with product/size replacement.
1. RIGHT OF WITHDRAWAL
The Buyer has the right to withdraw from this Contract, without giving reasons, within 14 days.
The withdrawal period expires after 14 days and is calculated from the date on which the Buyer took physical possession of the Products.
To exercise the right of withdrawal, the Buyer must inform the company PIERA SRL, headquartered in Cluj-Napoca, B-dul Muncii, No. 16, building 1, Cluj County, email: eshop@piera.ro , before the expiration of the 14-day period, of your decision to withdraw from the contract using one of the following options:
a) by an unequivocal statement stating the decision to withdraw, for example a letter sent by post, fax, email.
b) by completing and submitting the Return Form electronically from the shop.piera.ro website. If you use this option, we will send you confirmation of receipt of the withdrawal request without delay, on a durable medium, for example by e-mail;
After submitting the completed Return Form online, you will receive confirmation of registration of the return request (we send confirmations of registration of return requests on working days, Monday to Friday between 8:00 AM and 4:00 PM).
To meet the withdrawal deadline, it is sufficient for you as the Buyer to send the communication regarding the exercise of the right of withdrawal before the expiry of the 14 days.
In the event of the Buyer's withdrawal from the Contract, PIERA will reimburse any amount received from you, including the costs of delivery, with the exception of the additional costs resulting from the Buyer's choice of a delivery method other than the cheapest standard delivery type offered by PIERA, without undue delay and, in any event, no later than 14 days from the date on which we are informed of the decision to withdraw from this contract, provided that PIERA receives the returned products within this period.
If PIERA does not take possession of the products within 14 days from the date of communication, we may postpone the refund until the date we receive the products back.
PIERA will refund the value of the returned Products in lei by bank transfer to the account (in lei) indicated by you in the Return Form.
The Buyer must send back the Products without undue delay and in any event not later than 14 days from the date on which the withdrawal is communicated. The deadline is met if the Products are sent back before the expiry of the 14-day period.
You as the Buyer will have to bear the cost of returning the Products.
You, as the Buyer, are responsible for any diminished value of the Products resulting from handling other than that necessary to establish the nature, quality and functionality of the Products. The conditions for handling the Products are detailed below.
2. PRODUCT RETURN CONDITIONS
It is important that you return the products responsible!
Return the products purchased from the shop.piera.ro website that you no longer want, in the same condition they were delivered in. This means: tried on, but not worn and/or washed, without stains or any other signs of use, in the original packaging, with the cardboard label and textile label attached.
Worn/washed/used/stained/torn products cannot be returned.
For hygiene reasons, items in the categories "underpants", "boxers", "men's swim briefs", "men's swim boxers" cannot be returned.
Swimsuits must have the hygiene seal intact.
Face masks cannot be returned for safety and hygiene reasons.
Be careful how you place the products in the package (the bra cups will be placed without being bent - if you place them cup to cup - twisted, they will be damaged during transport and we will have to refuse the return, and you will bear the shipping fee for the refused product). The bras will be sent in boxes (if you send them in an envelope, the bra cups will be damaged during transport)
2.1 DELIVERY ERRORS
If the Product delivered by PIERA is not the product you ordered, you are obliged to notify us of the situation within a maximum of 48 hours from receipt of the Product and to return the product to us within a maximum of 14 days from the date of delivery.
The cost of return shipping for the erroneous delivery will be borne by PIERA.
The ordered Product will be delivered to you within 3-5 business days from the date on which the initially delivered Product is received by PIERA. If the ordered Product is no longer in stock and you do not want another Product, PIERA will refund the amount paid by you for the incorrect delivery, including any shipping costs paid by you, within 14 days from the date on which the initially delivered Product is received back by PIERA.
2.2. HIDDEN DEFECTS/DEFECTS
In the event that the Product purchased by you has hidden defects (hidden manufacturing defects), it can be returned within 30 days from the date you took possession of the Product, and it will be replaced by PIERA immediately with an identical new product.
In this case, you are obliged to notify PIERA within a maximum of 48 hours of discovering the defect, within the 30-day period. After the expiration of the 30-day period from receipt of the Product, no further notifications are accepted.
Returns of worn, washed, or unbranded merchandise are not accepted.
The cost of return shipping, for the return of the defective product and the delivery of the new product, will be borne by PIERA.
After receiving the initially delivered product by PIERA and finding the existence of a manufacturing defect, PIERA will deliver a new Product to the Buyer within 3-5 business days from the date on which the initially delivered Product is received by PIERA. If the product is no longer in stock, PIERA will refund the amount paid by you for the defective Product within 14 days from the date on which the initially delivered Product was received back by PIERA.
3. REFUND OF MONEY
PIERA will refund the value of the Product(s) returned under the conditions mentioned in art. 2 above, which comply with the return conditions listed in this document, to the account mentioned by you in the Return Form, within a maximum of 14 days from the date of communication of the Return Form, subject to PIERA receiving the returned products within this period.
If PIERA does not take possession of the returned products within 14 days from the date of communication of the Return Form, the refund will be made only after PIERA receives the products.
PIERA will refund the value of the returned Products in lei by bank transfer to the account (in lei) indicated by you in the Return Form or on another durable medium, for example by email.
You, as the Buyer, will bear the cost (15 lei) of returning the Products. This cost will be deducted from the refund amount.
Delivery costs, i.e. the cost of transportation related to the purchase, are reimbursed only in the cases mentioned above, for products returned within 14 days from the date of delivery.
The products will be returned to the following address:
SC PIERA SRL - MUNCII Bldg., No. 16, Building 1, CLUJ NAPOCA, CLUJ COUNTY
The return of products must be made in compliance with the above conditions.
By placing your order on the shop.piera.ro website, you agree and accept the return conditions in this document.